Operations & Service

Evolva Hub Digital Solutions > Services > Operations & Service

Keep projects moving and customers well-served — without the chaos.

Missed deadlines, support tickets falling through the cracks, and teams communicating across too many tools. We implement Zoho’s operations suite to bring it all under control.

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The Problem Projects managed in email. Support requests going unanswered or duplicated. Teams collaborating across WhatsApp, email, and three different apps. No visibility into what's happening, who's responsible, or what's overdue.

The Solution A connected Zoho operations environment — where customer support, project management, internal communication, and remote assistance work together in one ecosystem, with clear accountability and full visibility.

  • Zoho Desk — Customer support ticketing, SLA management, and multi-channel help desk
  • Zoho Projects — Project planning, task management, time tracking, and collaboration
  • Zoho Assist — Remote support and screen-sharing for IT and support teams
  • Zoho Cliq — Team messaging, channels, and bot integrations
  • Zoho Workplace — Integrated suite of productivity apps including email, docs, and meetings
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What We Deliver

  • Help desk setup with ticket routing, SLA rules, and escalation workflows
  • Customer portal and self-service knowledge base configuration
  • Project template and workflow setup
  • Time tracking and resource allocation configuration
  • Internal communication structure setup in Zoho Cliq
  • Integration between Desk, Projects, and CRM for end-to-end visibility
  • Reporting dashboards for support performance and project health
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Get your operations under control.

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We are passionate about helping brands thrive in the digital world. 

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