Introduction
These Terms & Conditions govern your use of the website evolvahub.com (the “Website”) and any
purchase of services from Evolva Hub for Internet Services (“Evolva Hub”, “we”, “us” or “our”). By
using the Website or making a payment through it, you (“Client” or “you”) confirm that you have
read, understood and agreed to these Terms & Conditions. If you do not agree, please do not use
the Website or make any payment.
Company Information
Our Services
Evolva Hub provides digital services to businesses, including but not limited to:
•Zoho services, including implementation, configuration, consulting, customization, integration,
training, support and Zoho subscriptions.
•Website design and development.
•Web hosting and related technical services.
The exact scope of each engagement is defined in the proposal, quotation or invoice issued by
Evolva Hub and accepted by the Client (the “Proposal”).
Proposals and Orders
Each order is based on a Proposal that sets out the scope of work, deliverables, fees, payment schedule, delivery timeline and refund or cancellation terms applicable to that engagement. By making a payment, the Client confirms acceptance of the related Proposal. Where a Proposal conflicts with these Terms & Conditions, the Proposal prevails for that specific engagement.
Pricing and Payment
•All prices are quoted and charged in Egyptian Pounds (EGP).
•Prices are as stated in the relevant Proposal or invoice. Applicable taxes are added in
accordance with Egyptian law.
•Online payments are processed through a secure, licensed third-party payment gateway.
Evolva Hub does not collect, store or have access to your full card details.
•Payment must be made according to the payment schedule stated in the Proposal. Evolva
Hub may suspend work or services on accounts with overdue payments.
•Any fees charged by your bank or card issuer are your responsibility.
Service Delivery
Our services are digital and delivered electronically or remotely; no physical goods are shipped.
Delivery timelines, milestones and activation dates are those stated in the Proposal for each
engagement. Timelines may depend on the Client providing the information, access and approvals needed to perform the work on time.
Refund and Cancellation Policy
Refund and cancellation terms are agreed case by case and are set out in the Proposal for each
engagement. Any request for cancellation or refund must be sent in writing to [email protected]
and will be reviewed against the terms of the applicable Proposal.
Approved refunds are returned using the same payment method used for the original transaction. The time for the amount to appear in your account depends on your bank or card issuer.
Third-Party Products and Services
Some services involve third-party products, such as Zoho applications and hosting infrastructure.
The use of these products is also subject to the terms and policies of their respective providers.
Evolva Hub is not responsible for outages, changes, pricing adjustments or discontinuation of features made by third-party providers.